BMW NA launches Smartphone app for roadside assistance

BMW of North America has introduced a personalized smartphone application for its Roadside Assistance service in the United States.

BMW Roadside Assistance is included as part of BMW Ultimate Service with every new and Certified Pre-Owned BMW model, and is also available as a per-year subscription for older models.

The free smartphone application, developed in partnership with Allstate Roadside Services, is compatible with iPhone, BlackBerry, and Android operating systems.

Key features of the new application include:

* Compatibility with any registered BMW model in the United States (models from 1975 onward).

* Expedited handling of BMW Roadside Assistance requests.

* Automatic sharing of GPS location and vehicle details (color, model, etc.) between the BMW Roadside Assistance call center and the vehicle owner.

* Direct telephone access to BMW contact information, including authorized BMW Centers, BMW Customer Relations, BMW Assist concierge/emergency services, and of course BMW Roadside Assistance.

Source: BMW.

Note: This app is not a part of BMW’s telematics services and is available for all cars, even without telematics. However, certain features such as Stolen Vehicle Notification is available only to BMW Assist subscribers.

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