India: Police using Twitter and Facebook for traffic updates

Article contributed to TN by Stephen Longden from SBD.

By logging on to Twitter, users can get to know about the condition of Delhi traffic, which roads you should take and which to avoid, to reach your destination.

By logging on to Facebook, users can share their views on the traffic management initiatives.

The rising Internet penetration among Delhiites has prompted Delhi Traffic police to go the social-networking way. And the innovative idea seems to have clicked.

“People have started communicating with the traffic police through Facebook and Twitter in bulk,” said a senior traffic police officer.

“Through Facebook, we provide information about new plans, initiatives and challenges, and also make the users aware about the traffic situation in the city. Besides, we seek suggestions, reactions and views from responsible citizens of Delhi,” said Satyendra Garg, Joint Commissioner of Police (Traffic).

“Through Twitter, we update them about events, processions, rallies, road congestion, accidents etc. The management of traffic in Delhi during the forthcoming Commonwealth Games is a big challenge as well as a great opportunity,” he said further.

In the discussion forum on Facebook, the Delhi Traffic police has displayed four topics including ‘Delhi Tourist Police’, ‘Guidelines for Foreigners Visiting Delhi’, ‘Traffic Management during Commonwealth Games’ and ‘Safe Pedestrian Drive by Delhi Traffic Police’.

Source: Hindustan Times.

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