The Renault-Nissan Alliance has selected AXA Assistance to provide roadside assistance for its electric vehicles in Europe following a call for tender launched in early 2010.
Renault and Nissan are readying to launch a range of new services to ensure the mobility and peace of mind of their future electric vehicle customers.
AXA vehicle assistance is the first step in this global approach to preparing for the wide-scale launch of electric vehicles.
Renault and Nissan will bring customers a full set of innovative services specific to the new market, alongside conventional roadside breakdown assistance and towing.
Enabling customers to get from A to B as quickly and smoothly as possible, these services will initially be available in the 21 following European countries: France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, UK, Austria, Belgium, Luxembourg, Czech Republic, Denmark, Finland, Greece, Norway, Poland, Slovakia, Slovenia, Sweden and Switzerland.
Vehicle assistance accounts for a full 40% of AXA Assistance’s business worldwide, with some 4 million cases.
The company has prepared extensively for the opening of this promising market, both by getting its breakdown assistance partners involved and by adapting the service at its assistance platforms.
Working with a specialized international body, AXA has organized dedicated training courses at its assistance platforms and with service providers.
The new market is vital for the image of AXA Assistance at a number of levels.
Presence in the emerging, high-potential sector of electric vehicles fully involves the company in a policy of technological innovation and sustainable development at pan-European level.
Customer deliveries of the Alliance’s first 100% electric vehicle, the Nissan LEAF have begun in December in the United States and Japan to be followed by selected markets in Europe.
Renault will launch its first three electric models – Kangoo Express Z.E., Fluence Z.E. and Twizy – in the second half of 2011.