Xtime has announced that it has booked more than 1.1 million confirmed appointments during the month of May.
Also in May, the company booked its 40 millionth confirmed appointment since the ServiceCRM product release in 2005. Xtime’s 4,500+ dealerships generate an average repair order of $377, thus Xtime is driving transaction value at a run rate of almost $5 billion per year.
This represents 10% of the $50 billion in-store, customer pay and warranty dealer repair and service business in the United States.
“We’re sitting at the nexus of two major trends, specifically the continued evolution of consumer behavior and the increasing demands of the enterprise,” said Neal East, CEO of Xtime. “Our bookings growth is being driven by the adoption of Xtime’s platform by OEMs and dealer groups wanting to cater to consumers’ growing reliance on online services and mobile devices. These forward-thinking enterprises are capturing service demand by building our cloud-based solutions into their online properties and mobile applications, and integrating us into their call centers and telematics platforms, such as Hyundai Blue Link.”
Just as ZocDoc is transforming the process of scheduling an appointment with a medical doctor, Xtime is transforming the way consumers interact with auto dealers.
According to a recent J.D. Power study, consumers strongly prefer booking service appointments online to phoning a dealer during their hours of operation, getting transferred and likely waiting on hold.
Leading OEMs and dealer groups feel an urgent need to meet the rising bar being set by increasingly sophisticated consumers who demand convenient, transparent experiences through which to transact and organize their lives. Taking their vehicles to a dealership for service is no different.
By creating a positive service experience, these OEMs and dealer groups generate higher customer satisfaction, greater service retention and a big boost in loyalty at repurchase time.
Source: Xtime.
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