Autologic Diagnostics introduces AssistConnect


Autologic Diagnostics, a provider of the cloud-based, vehicle-connected aftermarket automotive diagnostic solution, announced the release of its new solution, AssistConnect.

AssistConnect is a revolutionary and centralised web-based system that provides automotive repair shops and technicians direct access to the latest approved, licensed vehicle manufacturer data immediately via Autologic’s secure cloud server. Customers are able to access the cloud server through their AssistPlus scan tool device.

AssistConnect provides instantaneous access to multiple vehicle manufacturers’ licensed data without requiring multiple downloads. Since AssistConnect is cloud-based, Autologic automatically manages the update process so that customers are always assured they have the most up-to-date data with this service.

Additionally, connecting to the cloud provides direct connection to the Autologic Fault2Fix team of nearly 100 master technicians. Similar to all other Autologic solutions, users of AssistConnect gain direct access to the Company’s award-winning Fault2Fix team of master technicians via a dedicated live support website, mobile app or phone line.

AssistConnect uses Autologic’s Communication Interface (ACI), allowing customers to connect the vehicles on which they are working directly to Autologic’s cloud solution. Data is stored in the centralised Autologic Dynamic eXchange (ADX) database, which provides instantaneous, multi-user access to services and solutions that can be shared in real-time. This dynamically enables the movement of work across teams as well as easy management of myriad resources in the workshop repair realm. Once the virtual, dealer-trained master technician expertise from Autologic is accessed and applied to repairs as needed, the shop can fix vehicles properly and efficiently, thereby reaping a very high fix rate.

AssistConnect is launching initially through a license agreement with Volvo in North America and Europe. View the specific list of data availability by country through AssistConnect here.

AssistConnect also draws on an extensive online knowledge base of step-by-step guides to diagnosing and repairing vehicles that has been written by technicians, for technicians – and puts this detail directly into the hands of repair shops and technicians while they are working on vehicles.

Autologic also announced that current customers using its AssistPlus device will have an opportunity to experience AssistConnect on a complimentary trial basis for 30 days. Current AssistPlus customers can inquire here.

The safe and secure access provided by AssistConnect directly addresses industrywide concerns relating to data security, retrieval of accurate OEM information and consumer safety, all of which has come to light with the arrival of the connected car. This is another key benefit to using AssistConnect at the shop level.

Source: Autologic Diagnostics

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