Toyota Motor Corporation (Toyota) and the MS&AD Insurance Group’s Aioi Nissay Dowa Insurance Co., Ltd. (Aioi Nissay Dowa Insurance) jointly developed the Telematics Damage Service System, a new accident response service that uses driving data acquired from connected cars to enable visualization of driving conditions such as driving route and driving behavior at the time of an accident, and uses AI to achieve advance accident detection. The Service will be made available starting in March 2020 on Toyota and Lexus brand connected cars, with supported models to be expanded in stages.
Driving Route Mapping and Visualization of Driving Behavior
By mapping the driving route according to driving data based on information acquired from a connected car and visualizing vehicle data relating to the operating status of the accelerator, brake pedal, shift position, and steering wheel as well as the operating status of various devices including indicators and safety equipment, it is possible to reduce customer burdens to explain the accident and the accident circumstances, which could lead to prompt accident settlement.
Accident Detection Using AI
The Emergency Real-Time Support, which contacts the customer to confirm customer’s safety from an Automatic Reporting Desk and makes any necessary arrangements when a major collision is detected, was supplemented with an accident detection function that uses AI. This function uses an algorithm that was developed by Aioi Nissay Dowa Insurance. This algorithm utilizes machine learning using accident data of vehicle installed with telematics device and collision data acquired by crash test. This makes it possible to properly recognize the occurrence of accidents and the location of the accident, and to promptly respond to accidents.