HONK Technologies, the platform connecting drivers and towing professionals announced the release of a new contact center customer engagement tool: the HONK Virtual Assistant. 

This new digital system combines interactive voice response (IVR) capabilities with a synchronized mobile web visual interface designed to help motorists who are in need of roadside assistance navigate self-service menus, making the information gathering process faster, more streamlined and comprehensive. Motorists can set their smartphone to speaker and the IVR system audibly and visually walks them through the process of entering their service request details, car and location information into an enhanced mobile web experience built for ease of use and accuracy. Motorists can interrupt to ask questions or speak to a call center representative at any point.